Skip to main content
AllybyFORWARD
One platform · Two products

Connect more residents to the help they need

FORWARD connects residents to the programs they qualify for and gives your staff one place to follow through — whether the resident found you online, called in, or walked into your office.

Multilingual by default. PII-safe by default. Per-active-case pricing, published.

Pick the right starting point

Most buyers start with one. You can layer the other on later — same catalog, same profile, no migration.

Resident-facing

FORWARD Ally

AI navigation for benefits and social services

Chat, voice, and IVR that answer eligibility questions, surface programs, and capture Tier 1 intake — in 8 languages, 24/7.

  • Chat + voice + IVR on one platform
  • Multilingual (8 languages, AI-translated)
  • Tier-1 progressive intake (60 sec)
  • PII-safe transcripts
Best for: agencies that need a self-serve front door for residents and want to deflect routine inquiries.
$5,000/year · 250 engagements · Starter
See FORWARD Ally
Most teams start here
Includes Ally

FORWARD Sync

Case management with AI navigation built in

Intake, action plans, check-ins, and referrals — plus everything in Ally at the matched tier. One workspace, one participant profile.

  • Everything in Ally, included
  • Intake forms + action plans + check-ins
  • Recommended programs from shared catalog
  • HMIS-aligned vocabulary
Best for: case-managed programs that want to skip integrating a chatbot vendor and keep all participant data in one place.
$15,800/year · 100 active cases · Includes FORWARD Ally
See FORWARD Sync

Not sure which fits? Check the platform FAQ or talk to us.

Trusted by Community Leaders

Hear from organizations already transforming how they serve their communities.

“We went from 200+ calls a day to manageable levels. Our staff can finally focus on complex cases instead of answering the same questions repeatedly.”

M
Maria Santos
Director of Social Services
Riverside County HSA

“The multilingual support alone was worth it. We serve a community where 40% speak Spanish as their first language, and Ally handles it seamlessly.”

D
David Chen
Program Manager
Asian Pacific Community Center
Diverse community members
Platform FAQ

Common questions about FORWARD

Product-specific questions live on each product page.

Still have questions? Reach out to us

Ready to see FORWARD with your own programs?

Generate a demo